If I could fix 1 thing about ScrewFix

I am always impressed at how slick the ScrewFix purchasing systems are. But if there was 1 small improvement I could make to their software it would be a text formatting tweak in the text message notifications.

When my order is ready I travel to the shop and use the self check-in tablet to enter my order number...

A skilled designer has put a lot of thought into this simple interface. The first input box is pre-populated with the letter A to help give the user confidence in matching which number they need to enter. The designer has also split up the cumbersome 11 digit number by adding subtle space separators, putting the number into a more manageable 3-4-4 format.

But this really helpful user interface is undermined by the piece of code that sends the text message....

No separators! Just 11 digits in one big block. It's frustrating as I am stood in the shop, repeatedly shifting my eyes from my phone screen to the self check-in tablet and back again. Losing my place multiple times as I try to type in the 11 digits.

I would love to solve this by breaking up the number in the text message so it is displayed in the same 3-4-4 format as the input boxes on the check-in interface. This would make it a lot easier and faster.

As a customer
When I receive my SMS notification to say my order is ready
I want the order number to be formatted the same as the input boxes on the check-in
So it is easier to read